Frequently Asked Questions

What is Relenta?

Relenta is a simple email-based contact and task manager that gets things done, nothing more, nothing less. It keeps all your customer data linked together in one central place, preventing workflow interruptions and making information easy to find. With Relenta, you have the peace of mind knowing that in your organization things do not fall through the cracks.

Is Relenta right for my business and who are your customers?

Relenta customers are work-groups and organizations from every type of business and walk of life, such as lead generation, e-commerce, marketing, membership organizations, professional services, real estate, and so on. Last, but not least, Relenta is a wonderful tool for managing your personal email and contacts.

Why did you stop calling Relenta a "CRM"?

Because 99% of our prospects never had a CRM and often don't even know what CRM means. Also, thanks to a typical bloated CRM's unmanageable complexity and 50% implementation failure rate, the term CRM has a negative connotation that we don't want to be associated with.

How does Relenta compare to other software?

Relenta replaces five classes of software with one elegant interface: desktop email or webmail; hosted or on-site CRM; email newsletter marketing software; online calendar; hosted or desktop contact manager.

Relenta Desktop email or webmail CRM Email newsletter software Online calendar Contact manager
Email Yes Yes No Send only No No
Contact / Lead management Yes No Yes No No Yes
Calendar Yes No Yes No Yes Yes
Email marketing Yes No No Yes No No
Desktop email or webmail:Outlook, Gmail
Hosted or on-site CRM:salesforce.com, SugarCRM
Email newsletter marketing:VerticalResponse, Aweber
Online calendar:Google Calendar
Contact manager:Highrise by 37signals, Act!, Goldmine

Can I use Relenta with my existing email client?

You can have your cake and eat it too! With Relenta, you get all your favorite features from any email program - plus the ability to automatically interconnect contacts, tasks, calendar events and message history. You can even manage email marketing campaigns, and set up automated follow up messages for groups of prospects. Can your existing email client do all that?

What are the system requirements?

Relenta works on any operating system, Windows, Mac, or Unix. It is hosted on our servers, meaning there is no software to install or system requirements to worry about. All you need is a modern web browser, such as Firefox, Internet Explorer, Opera, or Safari, and Internet connection.

Can I synchronize my Relenta data with other applications via API?

You can set up your website forms to post directly to Relenta, create contacts from emails, or use our web service API to synchronize data with other applications and services.

Can I import my contacts to Relenta?

You can easily import contacts, including custom fields, from any other application or online service using a CSV file.

How do I implement Getting Things Done (GTD) system using Relenta?

Using Relenta for implementing David Allen's Getting Things Done principles is simple:

GTD Relenta
@Context Department, Contact group, or Message folder
Project Contact, Contact group, or Message folder
Next Action Email (in general Inbox or Contact history) or Calendar follow-up event

How much does it cost?

Relenta pricing varies from permanently free to monthly subscription plans depending on the number of users and contacts and disk space usage. Click here to view our pricing plans.

How does a free 14-day trial work?

You have 14 days to evaluate Relenta without any obligations. Your credit card will not be charged if you cancel the trial before 14 days, no questions asked, so go head and sign up for a free 14-day trial.

What happens with my data should I decide to leave?

If you cancel the service, you can export all customer information stored in your Relenta account. We want your transition to be as smooth as possible and will be happy to help.

Is my personal and customer data safe?

We are vigilant about protecting your account and customer data with advanced physical and procedural security methods. We will never sell, rent or otherwise share your personal or customer data with any third parties except in the limited circumstances described in the Terms of Service and Privacy Policy, such as when required by law.

Do you have an affiliate or reseller program?

We offer both private-label and affiliate reseller programs. Reselling Relenta can be your sole focus, or a part of other services you offer to your clients. When you contact us, please provide the background on your business and customer base.

What is Relenta history and company information?

Relenta was originaly developed in 2003 by a serial entrepreneur Dmitri Eroshenko as an in-house email marketing and contact management tool code-named "LeadMachine." We opened a public beta access in 2005, and launched commercially in 2006.

Relenta is a play on the word relentless. It reflects our mission to help you always stay on top of all your projects and communications.