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Frequently Asked Questions

Why Relenta? What's in it for me?

How do you feel about increasing your lead conversion rates while reducing your workload? Keeping a geographically dispersed team on the same page and doubling productivity across the board? These are just some of the results reported by our customers.

Relenta automatically gathers the pieces of data that are typically scattered across separate applications (such as email clients, group calendars, CRM solutions and to-do lists), and displays them on one single page, as a chronological stream of activity associated with each contact. This gives you at-a-glance knowledge of where you stand AND puts you one click away from any information you need to get things done.

So many companies offer email/calendars/CRM/etc. What makes Relenta different?

Listed below are a few popular applications that offer some of Relenta's features. Before they started using Relenta, most of our customers (not to mention our own staff) managed their communication using a combination of other software. This patchwork approach requires copying and pasting the same data between multiple programs, and endless switching back and forth between multiple windows to gather scattered information on one single contact.

Relenta eliminates all of this busywork so you can focus on running your business and living your life. Check out what our customers say about their before and after experience, or see for yourself with our live demo or free trial.

Relenta Desktop email or webmail CRM Email newsletter software Online calendar Contact manager
Email Yes Yes No Send only No No
Contact / Lead management Yes No Yes No No Yes
Calendar Yes No Yes No Yes Yes
Email marketing Yes No No Yes No No
Desktop email or webmail:Outlook, Gmail
Hosted or on-site CRM:salesforce.com, SugarCRM
Email newsletter marketing:VerticalResponse, Aweber
Online calendar:Google Calendar
Contact manager:Highrise by 37signals, Act!, Goldmine

How can I tell if Relenta is right for me?

Our customers include organizations of all sizes in every industry, including e-commerce, non-profits, professional services, real estate and direct marketing. They use Relenta to keep track of leads, manage newsletter subscribers, communicate with customers... If these describe activities your organization performs, and you'd like to improve results while reducing your workload, check out our live demo, or sign up for a free trial. If you have questions, please let us know. We're here to help you get up and running quickly and smoothly.

What are you doing to keep my data safe?

We are vigilant about protecting your account and customer data with advanced physical and procedural security methods. We will never sell, rent or otherwise share your personal or customer data with any third parties except in the limited circumstances described in the Terms of Service and Privacy Policy, such as when required by law.

What is your technical support policy?

We offer unlimited technical support via email free of charge. Usually we respond within a few hours during normal US business hours. Support requests received in the afternoon US EST (GMT-5:00) may sometimes be answered the next day. We don't provide telephone support unless you have made special arrangements with us in advance.

Can I use Relenta with my existing email client?

Yes. You can use Relenta to handle your incoming and outgoing email exclusively, or mix and match it with any number of other email services, clients and devices. As always, we give you the tools and get out of the way. Click here for details.

Can I import my contacts to Relenta?

Of course! You can easily import contacts, including custom fields, from any other application or online service using a CSV file.

Can I synchronize my Relenta data with other applications?

Absolutely! We offer a web service API, which you can use to synchronize data with other applications and services. For instance, you can set up your website forms to post directly to Relenta, so that prospects who submit inquiries are automatically added to your list of contacts, and Relenta instantly sends them a pre-written email containing the appropriate information. You can even ask Relenta to follow up at specified intervals depending on the prospect's response.

How do I implement Getting Things Done (GTD) system using Relenta?

Using Relenta for implementing David Allen's Getting Things Done principle is simple:

GTD Relenta
@Context Department, Contact group, Tag, or Message folder
Project Contact, Contact group, Tag, or Message folder
Next Action Email (in general Inbox or Contact history) or Calendar task

Can I export data out of my Relenta account?

Of course! You can export all customer information stored in your Relenta account in CSV format.

Do you have an affiliate or reseller program?

We offer both private-label and affiliate reseller programs. Reselling Relenta can be your sole focus, or a part of other services you offer to your clients. When you contact us, please provide the background on your business and customer base.

What if I have other questions that aren't answered here?

Dmitri Eroshenko, our founder and CEO, would .