We offer unlimited technical support via email free of charge. Usually we respond within a few hours during normal US business hours. Support requests received in the afternoon US EST (GMT-5:00) may sometimes be answered the next day.
We don't provide telephone support unless you have made special arrangements with us in advance.
Here are the few steps to get the fastest and most appropriate help response:
1. Search or browse our extensive documentation using navigation in the right column, or visit our community forum.
2. If you have a general question about Relenta functionality or a new feature suggestion, use the appropriate section of Relenta user forum to submit your request:
3. If you don't have an account and need help figuring things out, click here or give us a ring at 800-743-0387.
4. If you already have an account, and your question isn't addressed in the documentation or support forum, or you want to upgrade, downgrade, or cancel the service, you must submit a special support form. To do so, login into your Relenta account, click on Help link in the upper right and choose an appropriate item from the drop-down menu.
Just so you know, we don't have dedicated sales and technical support people on our team. Your request will be answered by one of our engineering or management staff, so please be nice.
May we also recommend for your reading pleasure Guy Kawasaki's 12 rules for being an effective email communicator.