You can use Relenta to handle your incoming and outgoing email exclusively, or mix and match it with any number of other email services, clients and devices. As always, we give you the tools and get out of the way.
Relenta plays well with…
Any mobile device: iPhone, Blackberry, Android
Any email service: Gmail, Google Apps, Exchange, Yahoo! Mail, yourcompany.com
Any email client: Outlook, Thunderbird, Eudora, Apple Mail
We assume you’re already set up to get your email from your email service to your mobile directly. If not, first get email working on your mobile. Read more …
Great news for all of you Outlook (and Gmail, and Yahoo mail and…) die-hards: You can now have your cake and eat it, too! This new feature lets you use any desktop, mobile or web email client with Relenta. Simply blind carbon copy (BCC) any email to your Relenta account, and it will automatically be placed in Sent folder and filed against the appropriate contact. Life is too short to copy and paste any special “dropbox” email addresses, isn’t it? Simple is beautiful, Relenta style! Read more …
When the bounced (undeliverable) message is received, we identify the error code as well as the email address to which message was originally sent.
There are two types of bounced messages: soft and hard. Hard bounce means that the email delivery failure is permanent (SMTP code 550). All other bounces are considered soft. If the number of soft bounces per email address exceeds two, the email address will be marked as hard bounce.
Both soft and hard bounce emails are placed in the Bounced folder so you can review them and act accordingly.
The contact which has at least one soft or hard bounced message associated is visually identified with a yellow triangle icon.
On contact view page, soft bounced emails are displayed in brown, hard bounces in red.
When you edit a contact, emails are displayed in either single or double parenthesis, like so:
A query is broken up into terms and operators. There are two types of terms: Single Terms and Phrases.
A Single Term is a single word such as “test” or “hello”.
A Phrase is a group of words surrounded by double quotes such as “hello dolly”.
Multiple terms can be combined together with Boolean operators to form a more complex query (see below).
Fields
When performing a search you can either specify a field, or use the default fields. The available fields are:
From
To
Subject
Body
Cc
Headers
You can search a specific field by typing the field name followed by a colon “:” and then the term you are looking for.
If you want to find the email with subject “Email and contact manager” which contains the text “gets things done” in the body, you can enter:
subject:”Email and contact manager” AND body:”gets things done”
Boolean operators
Boolean operators allow terms to be combined through logic operators. Relenta supports AND, “+”, OR, NOT and “-” as Boolean operators.
NB! Boolean operators must be ALL CAPS
The OR operator is the default conjunction operator. This means that if there is no Boolean operator between two terms, the OR operator is used. The OR operator links two terms and finds a matching document if either of the terms exist in a document. This is equivalent to a union using sets. The symbol || can be used in place of the word OR.
To search for documents that contain either “email manager” or just “email” use the query:
“email manager” email
or
“email manager” OR email
AND
The AND operator matches documents where both terms exist anywhere in the text of a single document. This is equivalent to an intersection using sets. The symbol && can be used in place of the word AND.
To search for documents that contain “email manager” and “contact manager” use the query:
“email manager” AND “contact manager”
+
The “+” or required operator requires that the term after the “+” symbol exist somewhere in a the field of a single document.
To search for documents that must contain “email” and may contain “Relenta” use the query:
+email Relenta
NOT
The NOT operator excludes documents that contain the term after NOT. This is equivalent to a difference using sets. The symbol ! can be used in place of the word NOT.
To search for documents that contain “email manager” but not “office manager” use the query:
“email manager” NOT “office manager”
Note: The NOT operator cannot be used with just one term. For example, the following search will return no results:
NOT “email manager”
-
The “-” or prohibit operator excludes documents that contain the term after the “-” symbol.
To search for documents that contain “email manager” but not “office manager” use the query:
“email manager” -”office manager”
Wildcard searches
Relenta search supports single and multiple character wildcard searches within single terms (not within phrase queries).
To perform a single character wildcard search use the “?” symbol.
To perform a multiple character wildcard search use the “*” symbol.
The single character wildcard search looks for terms that match that with the single character replaced. For example, to search for “text” or “test” you can use the search:
te?t
Multiple character wildcard searches looks for 0 or more characters. For example, to search for test, tests or tester, you can use the search:
test*
You can also use the wildcard searches in the middle of a term.
te*t
Note: You cannot use a * or ? symbol as the first character of a search.
Fuzzy searches
To do a fuzzy search use the tilde, “~”, symbol at the end of a Single word Term. For example to search for a term similar in spelling to “roam” use the fuzzy search:
roam~
This search will find terms like foam and roams.
An additional (optional) parameter can specify the required similarity. The value is between 0 and 1, with a value closer to 1 only terms with a higher similarity will be matched. For example:
roam~0.8
The default that is used if the parameter is not given is 0.5.
Proximity searches
Relenta supports finding words that are within a specific distance away. To do a proximity search use the tilde, “~”, symbol at the end of a Phrase. For example to search for a “email” and “manager” within 10 words of each other in a document use the search:
“email manager”~10
Grouping
Relenta supports using parentheses to group clauses to form sub queries. This can be very useful if you want to control the boolean logic for a query.
To search for either “email” or “manager” and “website” use the query:
(email OR manager) AND website
This eliminates any confusion and makes sure you that website must exist and either term email or manager may exist.
Field grouping
Relenta search supports using parentheses to group multiple clauses to a single field.
To search for an email with subject that contains both the word “return” and the phrase “pink panther” use the query:
subject:(+return +”pink panther”)
Escaping special characters
Relenta search supports escaping special characters that are part of the query syntax. The current list special characters are
+ – && || ! ( ) { } [ ] ^ ” ~ * ? : \
To escape these character use the \ before the character. For example to search for (1+1):2 use the query:
You can delete messages in one of the following ways:
Check the boxes in front of the messages and click Delete button.
Create a filter rule and choose the ‘Delete to Trash’ action.
Deleted messages are counted towards your disk space usage, and are not purged automatically after a certain period of time. To remove the messages permanently from the system, you will need to purge them in one of the following ways:
In Trash folder, check the boxes in front of the messages and click Purge button.
To purge all messages from the Trash folder, leave all boxes in front of the messages unchecked and click Purge button. You will be prompted to type ‘Yes’ in the dialog box.
Create a filter rule and choose the ‘Permanently erase’ action
Each department contains seven default system folders: Inbox, Outbox, Draft, Sent, All mail, Trash, and Spam. Their functionality is as follows:
Inbox is where all incoming mail is placed, unless Filter rules are defined to move the messages l to a custom folder, archive, or delete it on arrival.
Outbox is where messages that aren’t sent yet. These include: Manually sent messages (which will usually be in Outbox for no longer than a few seconds); Messages set for delivery at a future date/time; Queued email campaign and mass mail to group messages. When an email is physically sent, the message will be moved to Sent folder
Draft displays messages saved as draft.
Sent displays all sent messages
All mail contains all incoming email, whether it was archived or is also located in a custom folder. It does not display sent or deleted messages.
Trash is where messages are moved when deleted. These messages do count towards your disk space usage until you purge them from the Trash folder.
Spam folder is where messages identified as spam are placed.
To move email to another folder, check the boxes in front of the messages, click ‘Move’ button, select the destination folder from the dropdown menu, and click the ‘Move’ button next to it.
If you don’t select any messages, all email from that folder will be moved.
When Outbox folder displays a red triangle sign, this means that there are messages that Relenta wasn’t able to send, usually because the remote SMTP server returned an error. These unsent messages are highlighted in red. Click on the message subject to display the error message returned by the SMTP server.
You can resend the emails by checking the box in front of the messages highlighted in red and clicking ‘Resend’ button.
Because Relenta is a multi-user, shared email client with its own folder structure and specific approach to email management and archiving which isn’t designed to be compatible with other email storage solutions such as IMAP.
