Bounced email handling
NB! This feature is currently in beta and can be activated for your account upon request.
Once the automatic bounced email handling is enabled, you will see a Bounced folder in your message folder list.
Here’s how it works. When you send an email, we include a unique message identifier in the full email header:
Return-Path: unique-identifier@bounce.relenta.net
X-Relenta-HD-RH511: unique-identifier@bounce.relenta.net
When the bounced (undeliverable) message is received, we identify the error code as well as the email address to which message was originally sent.
There are two types of bounced messages: soft and hard. Hard bounce means that the email delivery failure is permanent (SMTP code 550). All other bounces are considered soft. If the number of soft bounces per email address exceeds two, the email address will be marked as hard bounce.
Both soft and hard bounce emails are placed in the Bounced folder so you can review them and act accordingly.
The contact which has at least one soft or hard bounced message associated is visually identified with a yellow triangle icon.
On contact view page, soft bounced emails are displayed in brown, hard bounces in red.
When you edit a contact, emails are displayed in either single or double parenthesis, like so:
(soft-bounce@someemail.com)
((hard-bounce@someemail.com))
If you remove the brackets and save changes, the bounced status will be removed from contact.