General
You can delete messages in one of the following ways:
- Check the boxes in front of the messages and click Delete button.
- Create a filter rule and choose the ‘Delete to Trash’ action.
Deleted messages are counted towards your disk space usage, and are not purged automatically after a certain period of time. To remove the messages permanently from the system, you will need to purge them in one of the following ways:
- In Trash folder, check the boxes in front of the messages and click Purge button.
- To purge all messages from the Trash folder, leave all boxes in front of the messages unchecked and click Purge button. You will be prompted to type ‘Yes’ in the dialog box.
- Create a filter rule and choose the ‘Permanently erase’ action
This screenshot shows what all those neat little icons in Inbox and other email folders do:
- Opens contact details above email message (clicking on sender’s name or email subject will open email without contact preview)
- Toggles contact details on and off
- Takes you to contact’s info screen
- Takes you to contact’s email list screen
If you wish to associate an email with another contact, you will need to unlink email from the contact it is associated with, then re-assign it to another contact. The ‘Unlink’ link (no pun intended) is located on the contact’s email message view pane:
If the message was archived, it will automatically become unarchived after you unlink it from contact.
NB: If you do not future emails from the same sender to be automatically assigned to the same contact, don’t forget to remove that email address from the contact details.
To switch between HTML and plain text formatting, click on the toggle link in compose window as shown below:
When in HTML mode, you can use HTML signatures and canned responses. Simply copy and paste the HTML source code into identity signature or canned response field (both are accessible in department settings).
Each department has a user-defined default email address *****@relenta.net for both sending and receiving email. You can set up automatic email forwarding to your *****@relenta.net address, and reply to emails from Relenta using any address.
You can also add any number of remote incoming (POP/IMAP) and outgoing (SMTP) email servers in Settings > Email accounts.
Read/unread status of the message is per user. If one user marks a message as read, it will appear as unread to another user.
Relenta offers both spam-filtering and anti-virus protection for our paying customers only. Only email accounts (your-name@relenta.net) are checked for spam.
If you’re using Relenta to read email from remote POP/IMAP servers, then spam-filtering and anti-virus protection are the responsibility of your email service provider or webhost.
If your POP or IMAP email provider doesn’t offer spam filtering, you have two options:
1. Choose another provider. We recommend Google Apps.
2. Forward your email to your-name@relenta.net (paying Relenta customers only).
Some email providers tag email messages as spam by adding one of the following:
- [SPAM] in the subject line, or
- Email header to designate message as spam, i.e.
- X-Spam
- X-Spam-Score
- X-Spam-Level
- X-Spam-Status
- X-Spam-Flag
- X-YahooFilteredBulk
If your email provider tags email in one of the above ways, it will be placed in Spam folder in your Relenta account.
If an archived message is associated with a contact, it will remain in that contact’s email history and ‘All mail’ system folder, but will not appear in Inbox or other email folders.
If an archived message isn’t associated with a contact, it will appear only in the system default ‘All mail’ folder.
Setting up an autoresponder is a two-step process.
- Create autoresponder. Go to ‘Settings’ > ‘Autoresponders’ > ‘Add new autoresponder’ and enter autoresponder information: From, Subject, and Message body.
- Create a rule that triggers the autoresponder. Go to ‘Settings’ > ‘Email filters’ > ‘Add new filter’. Enter email filter criteria and click ‘Add an action’. Choose ‘Add autoresponder’ from the drop-down of available actions, then choose the autoresponder you would like to send.
Canned responses are templates that you can automatically insert in a body of email that you are composing. Canned response templates can contain mail-merge macros, such as contact’s name and email address, and so on.
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