You can delete messages in one of the following ways:
- Check the boxes in front of the messages and click Delete button.
- Create a filter rule and choose the ‘Delete to Trash’ action.
Deleted messages are counted towards your disk space usage, and are not purged automatically after a certain period of time. To remove the messages permanently from the system, you will need to purge them in one of the following ways:
- In Trash folder, check the boxes in front of the messages and click Purge button.
- To purge all messages from the Trash folder, leave all boxes in front of the messages unchecked and click Purge button. You will be prompted to type ‘Yes’ in the dialog box.
- Create a filter rule and choose the ‘Permanently erase’ action
Each department contains seven default system folders: Inbox, Outbox, Draft, Sent, All mail, Trash, and Spam. Their functionality is as follows:
Inbox is where all incoming mail is placed, unless Filter rules are defined to move the messages l to a custom folder, archive, or delete it on arrival.
Outbox is where messages that aren’t sent yet. These include: Manually sent messages (which will usually be in Outbox for no longer than a few seconds); Messages set for delivery at a future date/time; Queued email campaign and mass mail to group messages. When an email is physically sent, the message will be moved to Sent folder
Draft displays messages saved as draft.
Sent displays all sent messages
All mail contains all incoming email, whether it was archived or is also located in a custom folder. It does not display sent or deleted messages.
Trash is where messages are moved when deleted. These messages do count towards your disk space usage until you purge them from the Trash folder.
Spam folder is where messages identified as spam are placed.
To move email to another folder, check the boxes in front of the messages, click ‘Move’ button, select the destination folder from the dropdown menu, and click the ‘Move’ button next to it.
If you don’t select any messages, all email from that folder will be moved.
If an archived message is associated with a contact, it will remain in that contact’s email history and ‘All mail’ system folder, but will not appear in Inbox or other email folders.
If an archived message isn’t associated with a contact, it will appear only in the system default ‘All mail’ folder.
