What are canned responses?
Canned responses are templates that you can automatically insert in a body of email that you are composing. Canned response templates can contain mail-merge macros, such as contact’s name and email address, and so on.
Canned responses are templates that you can automatically insert in a body of email that you are composing. Canned response templates can contain mail-merge macros, such as contact’s name and email address, and so on.
There are two ways to add a signature to outgoing email.
Email identity is combination of ‘From name’ and ‘From email’ fields. Each department can have any number of email identities, which can be assigned to a specific user (John Smith
When composing an email, users select email identities from a drop-down list.
Receiving email is a continuous process. Typically it takes a few minutes between email server checks but may take longer in case of increased server load.
Yes. You can use Relenta to handle your incoming and outgoing email exclusively, or mix and match it with any number of other email services, clients and devices. As always, we give you the tools and get out of the way.
Relenta plays well with…
We assume you’re already set up to get your email from your email service to your mobile directly. If not, first get email working on your mobile.
The rest is really simple. You want to do two things:
Why? You want to be sure that your team can access relevant client information from your client profiles. Once those emails are attached to your client profile in Relenta, they are on file forever for whomever needs that info. Never see a team member make a customer service mistake again, due to a lack of information about the client.
If you want all your incoming mail go to into Relenta, set up automatic email forwarding of all email to your Relenta account.
If you don’t want to get all email into Relenta, simply forward individual messages to your Relenta account. If there is an identity (Settings > Identities) that matches your From: email address, the message will be filed against the person who sent the original message to you, based on From: address in the body of forwarded message.
To get an outgoing mail into Relenta, BCC it to your Relenta account. If there is an identity that matches your From: email address, the email will be placed in Sent folder and matched with the appropriate contact.
Refer to the table below for all possible scenarios for automatic email sorting and matching.
Relenta allows you to add any number of incoming (POP/IMAP) and outgoing (SMTP) email accounts. To add an email account, follow these steps:
Yes. Relenta can read email from any number of POP/IMAP email accounts that you specify.
You can also specify any number of ‘From’ email identities and use them on the fly when composing and/or replying to email.