When Outbox folder displays a red triangle sign, this means that there are messages that Relenta wasn't able to send, usually because the remote SMTP server returned an error. These unsent messages are highlighted in red. Click on the message subject to display the error message returned by the SMTP server.
You can resend the emails by checking the box in front of the messages highlighted in red and clicking 'Resend' button.
Because Relenta is a multi-user, shared email client with its own folder structure and specific approach to email management and archiving which isn't designed to be compatible with other email storage solutions such as IMAP.
Most likely this is because your email service provider or ISP does not allow sending email via their SMTP server from outside of their network. This means that when you're connected to the Internet via your ISP, you can send emails from your desktop email client such as Outlook, Eudora, Thunderbird, etc. But Relenta isn't on your ISP network and is therefore denied connection to SMTP server to send your email.
To switch between HTML and plain text formatting, click on the toggle link in compose window as shown below:
When in HTML mode, you can use HTML signatures and canned responses. Simply copy and paste the HTML source code into identity signature or canned response field (both are accessible in department settings).
Each Relenta account comes with a built-in SMTP (outgoing) email account that allows you to send up to 250 email messages per day. If you need to send more, you can add any number of your own SMTP servers to your Relenta account in Settings > Email accounts > Add new outgoing email account.
If you are using Google Apps email services you will need to verify domain ownership before you can use Google’s SMTP.
Keep in mind that domain verification isn't instantaneous. Contact Google Apps support for additional help.
To insert an unsubscribe link (or any other hyperlink) when composing a "Mail to group" or creating an email campaign template in Rich text mode, follow these steps:
Each department has a user-defined default email address *****@relenta.net for both sending and receiving email. You can set up automatic email forwarding to your *****@relenta.net address, and reply to emails from Relenta using any address.
You can also add any number of remote incoming (POP/IMAP) and outgoing (SMTP) email servers in Settings > Email accounts.
Select a file (or files) that you would like to attach from the multiple selection scroll-box in the compose window.
Users can upload any number of files to each department that will be shared among other users, for example, price lists, product literature, presentation, images, etc. Any file format is accepted, such as Word, Excel, PowerPoint, PDF, GIF, JPEG, etc. Shared files can be added as attachment to email messages without having to upload the file from your local hard drive every time.