Folders

How do I add a custom email folder?

You can do so in Settings > Email folders. We urge you to think twice before creating email folders the way you may be used to with other email clients. This is because Relenta automatically links email to appropriate contact, so this level of organization is already taken care of.

What are the system folders?

Each department contains seven default system folders: Inbox, Outbox, Draft, Sent, All mail, Trash, and Spam. Their functionality is as follows:

Inbox is where all incoming mail is placed, unless Filter rules are defined to move the messages l to a custom folder, archive, or delete it on arrival.

Outbox is where messages that aren't sent yet. These include: Manually sent messages (which will usually be in Outbox for no longer than a few seconds); Messages set for delivery at a future date/time; Queued email campaign and mass mail to group messages. When an email is physically sent, the message will be moved to Sent folder

Draft displays messages saved as draft.

Sent displays all sent messages

All mail contains all incoming email, whether it was archived or is also located in a custom folder. It does not display sent or deleted messages.

Trash is where messages are moved when deleted. These messages do count towards your disk space usage until you purge them from the Trash folder.

Spam folder is where messages identified as spam are placed.

How do I move messages between email folders?

To move email to another folder, check the boxes in front of the messages, click 'Move' button, select the destination folder from the dropdown menu, and click the 'Move' button next to it.

If you don't select any messages, all email from that folder will be moved.