How do I personalize email messages?

Relenta provides application-wide mail-merge by any of the following contact fields:

  • [FIRST]
  • [LAST]
  • [TITLE]
  • [COMPANY]
  • [EMAIL]
  • [COMMENTS]
  • [CUSTOM FIELD NAME]
  • [REMOVE] (unsubscribe link, available only in email campaign templates)

These mail-merge macros can be used when sending individual emails, email campaign templates, as well as canned responses.

Mail-merge macros can be used both in the body of the message and subject line.

NB! For the mail-merge macros to parse and merge, you need to click Compose from within a contact view, or reply to a message from contact in the Inbox. If you click Compose in the Inbox, the macros will not be recognized.