When Relenta receives an email, it attempts to match sender’s email address with one of the email addresses in the contact database. If a match is found, Relenta automatically associates the incoming message with that contact.
If sender’s email address is not found in the contact database, you have two options:
- Assign message to one of the existing contacts. In this case, sender’s email becomes one of the contact’s email addresses, and all future messages sent from that email address will be associated with that contact. Click on 'Assign this email to an existing contact' link > Search and choose a contact > Click 'Assign'
- Create a new contact from email message. In the future, all messages sent from that email address will be associated with that contact. Click on 'Create new contact from this email' link > Enter contact information > Click 'Save'