Relenta lets you share email between multiple users, so that it doesn't matter if a co-worker is on vacation or located many time zones away. You can view messages associated with any contact and instantly catch up on any activity that's taken place.
You can share generic aliases such as firstname.lastname@example.org or email@example.com across multiple users. Now everyone can see at a glance which inquiries have been responded to, and which still need to be addressed.
Outlook has folders, Gmail has labels, Relenta has both! You can file messages in folders and/or label them with shared or private tags.
You can create rules to filter and sort incoming email, so that messages are automatically assigned to specific queues, users, teams, or contacts. You can also create a shared library of canned responses to reduce workload and ensure consistency. You can even set up conditional auto-responders so inquiries meeting specified criteria instantly trigger appropriate pre-written responses.
You can associate tasks with email messages and assign them to co-workers - without leaving your inbox. You can also look up the sender's contact info (or add them to your address book) from the same screen. Once you log into Relenta, one click is all it takes to get things done.