Archive emails
Archive an email to remove it from the Inbox. It will remain on the contact’s timeline and in the All Mail folder – for good. This lets you use your Inbox as a to-do list and work towards the “zero Inbox” ideal.
Email history linked to contacts
All sent and received email – by you and your team members – is automatically placed on the appropriate contact timeline. Retrieve it instantly anywhere, anytime. Even years later.
How do I get started with Relenta?
The very best way to get started would be to schedule a setup/training meeting so you can connect with your personal Client Success Manager and go through the setup process together, making sure to customize it to your particular business needs/workflows. Go ahead and book a time by clicking on ‘ Schedule Consultation ’ at…
DetailsDeveloper API v3
The API is built on the principles of REST. The URLs are resource-oriented, so that they are easily guessable and was designed to be easy to explore and use.How do I track email open/click events?
It works like this. Sign up with our partner SendGrid – leader in email deliverability. SendGrid offer a free plan for up to 12,000 monthly emails, or you can upgrade to one of the paying plans which start at just $9.95/mo for 40,000 emails. In Relenta, go to Settings > Add-ons and click the “Activate”…
DetailsDeveloper API v2 (deprecated)
The Relenta API is implemented as XML over HTTP. We use HTTP Basic Authentication. When you use the API, you access the system with the same permissions as the user who was authenticated. The Relenta API is implemented as REST, a simple HTTP GET or POST action. The REST Endpoint URL is: http://[account-id].relenta.com/api/rest/ By default,…
DetailsHow to set up an Email Autoresponder
An email autoresponder or drip campaign is a great way to keep people interested in your company. Autoresponder campaigns allow you to send a series of automatic follow up emails to any Contact Group. These email templates are delivered in sequence which starts at the moment a contact is added to a group. The sequence…
DetailsHow to set up a filter
Here are the instructions on how to set up and use filters in Relenta. Click the Settings icon and choose Filters. In the Filter Name field give it a name so you’ll remember it. If an email is already assigned to a contact, choose Yes in the Contact link dropdown. The Folder dropdown is an…
DetailsHow do I create a Group?
Here are instructions for creating Groups in your Relenta account. Click the Settings icon and choose Contact Groups. Start by adding a Default set of groups. These will appear at the top of the list of Groups you see when you click the Groups tab. Click the blue +Category button. In the Category name field,…
DetailsHow do I re-open an old Relenta account?
We reserve past account names for up to six months then put them on an inactive list. If you would like to reuse your old account name, sign up for a new account with a different account name. You will be able to use your previous email address to signup. Then drop us an email…
DetailsHow can I test my mass email or newsletter?
Here is the procedure to test a mass email or newsletter. 1. Create your newsletter or mass email in the response library, using merge tags. 2. Next, set up a Group called “Mass email test.” Add yourself and whoever else you’d like to send a test to as contacts. 3. Click your test group and…
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