Your employees are one the most important assets in your business. Quality employees ensure quality work and quality customer service as well. Companies have a hard time achieving success with unhappy employees. Employees who lose customer e-mails, fail to respond in a professional manner, ignore requests, or who provide less than pleasant customer service drive away paying customers and can run a company into the ground. Unmotivated, unhappy employees cost companies billions of dollars, as they are more likely to take days off, provide minimal effort, and generally do not contribute a level of work that would make the company grow.
Motivation through Relenta CRM
Relenta CRM makes motivating your employees simple. There are number of ways that you can use Relenta CRM to encourage employees to do their best:
1) By encouraging accountability. In Relenta CRM (a perfect contact management tool), the administrator and other members of the department see all the e-mails for every contact associated with that department. This means that if an employee responsible for responding to a customer has not yet done so, others will be able to see that no response has been made. This sort of transparency can help encourage employees to do their best.
2) By integrating files with e-mail and other functions. Employees using Relenta CRM have most things that they need to work right at their fingers, and it is available from any computer. This allows employees to access work wherever and whenever they are, accessing e-mails, files, and their calendar. The Relenta CRM calendar allows employees to keep track of tasks, deadlines, meetings, and other important dates. The e-mail functionality allows employees to access e-mail, and allows them to send out newsletters. Rather than having to switch back and forth between several clunky software programs, employees can do much more within the system, often only with a few clicks of the mouse. This helps make complicated tasks much simpler, and motivates employees to do more.
3) By introducing clarity. Rather than having to spend hours hunting for e-mails, invoices, and other information, employees have everything they need right at their fingertips in Relenta CRM. This allows them to easily access the information they need in order do their jobs more effectively and quickly.
4) By allowing quick feedback from you. If you own your own company, you can easily send your employees’ e-mails in Relenta CRM. This allows you to remind employees about tasks past due and allows you to send kudos for work well done. In either case, Relenta CRM makes communicating with your employees and keeping them motivated simple.
