We offer both spam-filtering and anti-virus protection to our paying customers.
Only email accounts (firstname.lastname@example.org) are protected. If you are using Relenta to download email from remote IMAP or POP servers, then spam and anti-virus protection are the responsibility of your email service provider.
If your POP or IMAP email provider doesn’t offer spam filtering, you have two options:
- Choose another provider. We recommend Google Apps (in fact, our own relenta.com is email is hosted by Google Apps.
- Forward your email to email@example.com and sign up for a paying plan if you haven’t already.
Some email providers tag email messages as spam by adding one of the following:
- [SPAM] in the subject line, or
- Email header to designate message as spam, i.e.
If your email provider tags email in one of the above ways, it will be placed in Spam folder in your Relenta account. If a message is linked to a contact in your database, these rules will be ignored.