How do I troubleshoot my browser issues?
Most all issues that you encounter with your Relenta account can be solved by force-refreshing the page, clearing the browser cache or updating the browser to its latest version. Note: We recommend that you use Firefox, Chrome or Safari for the smoothest Relenta experience. Force refresh It will cause your browser to make sure it…
What are the top 5 reasons to use email forwarding instead of POP or IMAP to receive email in Relenta?
We provide the POP and IMAP functionality only to let you download your email archives from remote servers. Once the messages are downloaded, we ask you to switch to automatic email forwarding to your-name@relenta.net address and deactivate your POP or IMAP accounts in Relenta right away. Here are the Top 5 benefits to using email…
How do I move contacts between departments?
To transfer contacts between departments, export them as a CSV file, and import it into the target department.
What is a Department? How many do I need?
A Department is a standalone database with its own email, contacts, calendar, users and settings. When you create a department, you select its @relenta.net address which is then used to receive email. Admins have access to all departments, and can set permissions for Users to access some departments and not the others. As a rule…
Getting started with Relenta
The secret of getting ahead is getting started.
What are Tags?
In Relenta, a Tag is a non-hierarchical keyword or label assigned to an object such as a Message, Contact or Activity. A tag is metadata that helps describe an item and allows it to be found again by browsing or searching. Even though Tags are typically chosen informally and personally by an individual user, they…
How do I send an Email Newsletter to a group of contacts?
You can send a personalized Email Newsletter to any group of contacts exactly the same way as you would send a one-on-one email. To send an email newsletter, navigate to the group of contacts in the left vertical Groups tab, then click Newsletter button. Select Email Identity to send email from. You can insert pre-written…
What are Email Autoresponders?
Email Autoresponders is one of the email marketing features available in Relenta. Autoresponder Campaigns allow you to send a series of automatic follow up emails to any group of contacts. These email templates are delivered in sequence which is initiated at the moment a contact is added to a group. The sequence proceeds in specified…
How do I post my web forms to Relenta?
You can post forms from your website directly to Relenta using our Web Form API. This requires a few simple modifications to your existing form: Change the form action to post to http://your-account-name.relenta.com/api/httpform Change the field names to match contact fields in Relenta. If your forms contain additional fields that don’t correspond to the fields…
