Relenta is designed to handle all of your incoming and outgoing email exclusively. If you must, however, you can mix and match it with any number of other email services, clients and devices. As always, we give you the tools and get out of the way. Relenta plays well with… Any mobile device: iPhone, Blackberry,…
The Email Dropbox feature lets you use any desktop, mobile or web email client with Relenta. Simply BCC any email to your you@relenta.net address, and it will automatically be placed in Sent folder and filed against the appropriate contact. (Imagine never again copying and pasting any special “dropbox” email addresses.) To start using dropbox, you…
The Bounced feature automatically associates the messages returned as undeliverable with the appropriate contacts. This feature is useful when you send out large volume of email newsletters and autoresponders, because it is often hard to tell who were the original recipients of the bounced emails. The Bounced module can be enabled in Settings > Department.…
When the Outbox folder displays a red error icon, this means that there are messages which Relenta wasn’t able to send. Usually this happens because the remote SMTP server returned an error. These unsent messages are highlighted in red. Click on the message subject to display the actual error message returned by the SMTP server.…
The IMAP folder structure isn’t copied because Relenta is a multi-user, smart, shared email client with its own folder structure and ingenious approach to email management. For these reasons, it isn’t designed to be compatible with other email storage solutions such as IMAP.
This happens when your server returns an error. More often than not it has to do with an authorization issue or permissions. Each server returns its own errors. [screenshot with error] If you contact support for help, the following information is required: The actual error message – copy & paste or attach the screenshot Login…
To unlink a message associated with a contact, open it for preview, click Action and select Unlink.
Relenta automatically assigns email to a contact based on the “From:” address. Often people will reply from a different email address, the one which isn’t in your database. In this case, email will appear as Unassigned with a question mark icon instead of avatar. Click Assign this email to existing contact, search, then select the…
After you delete a contact, email messages that were associated with it will be automatically unassigned, then moved to Trash.
There are six distinct ways you can create new contacts in Relenta. To create a contact manually, click on + sign or Create new contact from email. You can add Message Filters that will create new contacts from email based on the criteria you define (for example, if subject contains the words “contact form”). A…
Message filters allow you to do a number of things with incoming emails based on the criteria you define. For example, you can automatically create a contact from incoming email, move email to another folder, assign contact to an autoresponder email campaign, trigger an auto-reply, etc.
You can upload any number of files or documents to each department that will be shared among your team.
Shared files can be attached to messages without having to upload the file from your local hard drive every time you compose an email.
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